Privacy Policy

1. Information We Collect

To provide you with premium aquariums, plants, and livestock, we collect necessary details during your purchase or setup consultation. This typically includes:

• Order fulfillment details, such as your billing and delivery address.
• Purchase history regarding tank specifications, lighting, and filtration equipment to assist with future care recommendations.
• Payment transaction data processed securely through our verified payment partners.

2. How We Use Your Data

Your information is exclusively used to enhance your experience with Glassfin Aquatics and ensure the safe transit of your sensitive aquatic orders. Specifically, we use your data to:

• Coordinate the careful packaging and dispatch of fragile glass tanks and live fish.
• Provide accurate maintenance, water parameter, and care guides tailored to your specific setup.
• Process refunds, warranties, or replacements for hardware and accessories.
• Improve our website performance and browsing experience.

3. Cookies & Essential Tracking

Our store uses minimal, strictly necessary cookies to keep your shopping cart active, remember your display preferences, and securely manage your session. We do not use intrusive third-party trackers. You may choose to disable non-essential cookies through your browser settings, though this may limit certain storefront functionalities.

4. Data Security

We implement standard digital safeguards to protect your personal information. All direct payment gateways adhere to strict industry encryption standards. While no digital transfer is entirely flawless, we prioritize a secure infrastructure to protect your personal details from unauthorized access.

5. Third-Party Services

Glassfin Aquatics does not sell or trade your data. We only share necessary delivery information with our specialized aquatic courier partners to ensure your live plants and fish arrive safely. These providers are bound by strict confidentiality agreements and may only use your data to complete the delivery.